Frequently Asked Questions

You can reach us at our email (support@customsunlimited.co) or by phone at 810-969-2107 anytime between 9a-4p Est M-Fri.

We typically ship your order within 2-3 days, but please note that the entire fulfillment process including shipping can take 3-6 business days.

If a product is on back-order, it may take longer, sometimes even weeks. For updated lead times, please contact us at support@customsunlimited.co.

Some items from our shop ship directly from our manufacturers! Check the
product description to see if there is a different shipping timeline.

Due to some of our products shipping directly from the manufacturer, it could
take longer for your order to arrive. Please check the product description for the
most up-to-date shipping information on your order!

The incorrect amperage is being transferred to the headlight. A headlight
conversion harness is needed to help correct this. Please reach out to our
support email (support@customsunlimited.co) to order a conversion harness!

• There is unfortunately no way to modify the extreme strobe rocker lights to work outside their intended function, which would be cycling power and their 20+ modes. They are designed to operate as a standalone system. No additional
  lighting can be directly wired to them.
• We do not recommend hardwiring our extreme strobe rocker lights, this will void
  our warranty. If you insist on hardwiring the strips, you must keep the circuit
  board that is in our provided switch for the strips to function properly as this acts
  as the brain for the kit! You can access the wiring of the kit by removing the 12v
  adapter with a Phillips screwdriver!

You can wire the valance light kit to any source of power you prefer! Some options for connecting to power include wiring to auxiliary switches, wiring to a switch you installed, or splicing the wire into the parking light. You decide where
power comes from! We do highly recommend our plug and play harness for easy installation to avoid voiding warranties on your vehicle by splicing into the wiring!

Plug & Play simplifies installation. It means you won't need to manually solder or strip wires to connect the lights to a harness. Our plug-and-play connectors are designed for easy installation, featuring marine-grade connections for a hassle-free setup.

This is only applicable to the 2019 Dodge Ram’s with reflector headlights. The plug and play harness is functioning normally for the valance lights to be on when
the DRL is shut off. The reason this is happening is that it connects to a different circuit than the DRL. The circuit it connects to provides 12v anytime the truck is ON (the valance lights do shut off when the truck is OFF). Dodge calls it a run relay control for the headlamp modules.

Commonly asked questions:
1. Why can't we connect to the DRL circuit instead?

• The reason is that on the
  Dodge Ram, the DRL circuit runs on a variable duty cycle based on several factors (light conditions outside and programming). This can cause the lights to either flicker or not illuminate in some circumstances. For this reason, it is not an ideal circuit for accessory lighting like the valance lights.

2. Why do we advertise this as connecting to the DRL circuit when in fact it is not actually connected to the DRL?

• It's difficult to educate/explain to customers enough for them to understand the WHY and most do not toggle the DRL off.