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Frequently Asked Questions

Contact

How can I reach you regarding my order?

You can reach us at our email (support@customsunlimited.co) or by phone at 810-969-2107 anytime between 9a-4p Est M-Fri.

Ordering

Will I receive my order in 2-3 days?

We typically ship your order within 2-3 days, but please note that the entire fulfillment process including shipping can take 3-6 business days.

If a product is on back-order, it may take longer, sometimes even weeks. For updated lead times, please contact us at support@customsunlimited.co.

Why did I only receive part of my order?

Some items from our shop ship directly from our manufacturers! Check the
product description to see if there is a different shipping timeline.

Why is my order taking so long to ship?

Due to some of our products shipping directly from the manufacturer, it could
take longer for your order to arrive. Please check the product description for the
most up-to-date shipping information on your order!

General Product Questions

Why is my headlight hyper flashing after installation?

The incorrect amperage is being transferred to the headlight. A headlight
conversion harness is needed to help correct this. Please reach out to our
support email (support@customsunlimited.co) to order a conversion harness!

Can I modify the extreme strobe rocker lights to be hardwired?

  • There is unfortunately no way to modify the extreme strobe rocker lights to work outside their intended function, which would be cycling power and their 20+ modes. They are designed to operate as a standalone system. No additional
    lighting can be directly wired to them.
  • We do not recommend hardwiring our extreme strobe rocker lights, this will void
    our warranty. If you insist on hardwiring the strips, you must keep the circuit
    board that is in our provided switch for the strips to function properly as this acts
    as the brain for the kit! You can access the wiring of the kit by removing the 12v
    adapter with a Phillips screwdriver!

Do I need a plug and play harness to install valance lights?

You can wire the valance light kit to any source of power you prefer! Some options for connecting to power include wiring to auxiliary switches, wiring to a switch you installed, or splicing the wire into the parking light. You decide where
power comes from! We do highly recommend our plug and play harness for easy installation to avoid voiding warranties on your vehicle by splicing into the wiring!

What does plug & play mean?

Plug & Play simplifies installation. It means you won't need to manually solder or strip wires to connect the lights to a harness. Our plug-and-play connectors are designed for easy installation, featuring marine-grade connections for a hassle-free setup.

Vehicle Specific

Why does my plug and play harness continue to keep my valance lights on when DRL is shut off for my 2019 Dodge Ram with reflector headlights?

This is only applicable to the 2019 Dodge Ram’s with reflector headlights. The plug and play harness is functioning normally for the valance lights to be on when
the DRL is shut off. The reason this is happening is that it connects to a different circuit than the DRL. The circuit it connects to provides 12v anytime the truck is ON (the valance lights do shut off when the truck is OFF). Dodge calls it a run relay control for the headlamp modules.

Commonly asked questions:
1. Why can't we connect to the DRL circuit instead?

  • The reason is that on the
    Dodge Ram, the DRL circuit runs on a variable duty cycle based on several factors (light conditions outside and programming). This can cause the lights to either flicker or not illuminate in some circumstances. For this reason, it is not an ideal circuit for accessory lighting like the valance lights.

2. Why do we advertise this as connecting to the DRL circuit when in fact it is not actually connected to the DRL?

  • It's difficult to educate/explain to customers enough for them to understand the WHY and most do not toggle the DRL off.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.